Q&A

Frequently Asked Questions

1.What payment methods do you accept for online orders?

We currently support secure online payments via PayPal. This ensures a safe and convenient transaction process for all our international customers, allowing you to complete your purchase quickly and with peace of mind.

2.Do you offer a warranty or after-sales guarantee?

Yes, we stand behind the quality of our products with a comprehensive after-sales guarantee. If you encounter any quality issues with your inflatable, you can contact our dedicated after-sales team at any time. We are committed to resolving any problems promptly and ensuring your complete satisfaction.

3.How do you ensure the quality of your inflatable products?

Quality is our top priority. Every product undergoes a strict quality inspection process before it leaves our factory. We check for material integrity, stitching durability, and proper functionality of all components, including fans and lighting, to ensure you receive a product that is built to last.

4.Can I visit your factory for an on-site inspection?

Absolutely! We warmly welcome customers to visit our factory in China. We believe that seeing our production process and quality control measures firsthand is the best way to build trust. Please contact us in advance to schedule your visit, and we will be happy to arrange a tour for you.

5.Do you have a design team, and how often do you release new products?

Yes, we have a large and talented in-house design team. They are constantly working on new ideas and innovations. We release a variety of new inflatable styles every year, ensuring our catalog stays fresh and aligned with the latest trends for holidays, parties, and costumes.

6.What should I do if my inflatable arrives damaged or has a defect?

Please don't worry. Our after-sales team is ready to assist you. Simply contact us with your order details and a description or photos of the issue. We will work with you to find a swift solution, which may include sending replacement parts or arranging for a return, depending on the situation.

7.Are your products suitable for outdoor use?

Yes, our inflatable decorations and costumes are designed for both indoor and outdoor use. They are made from durable, weather-resistant materials. However, we recommend bringing them indoors during extreme weather conditions, such as heavy rain, strong winds, or snow, to prolong their lifespan.

8.How do I get in touch with your customer service or after-sales team?

You can easily reach our customer service and after-sales teams through the "Contact Us" page on our website. We provide multiple contact methods and strive to respond to all inquiries as quickly as possible to assist you with any questions or concerns.

 

SHOPPING  FAQs

1. What should I do if I have trouble logging in?

Please follow these instructions:
Check your login details. Your login username is the email address you used for registration.
If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.
 
Please make sure that your web browser accepts cookies.Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department and indicate the problem. We will assign a new password for you and you can change it once you log in.

2. What should I do if I want to add or remove the items in the cart?

Please sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

PAYMENT FAQs

1. What is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used when purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

2. After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service: service@oraneden.com .

3. How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we has received payment, the order status will show "Processing".

SHIPPING FAQs

1.How do I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

2.Why is my tracking number invalid?

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes. 

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; the shipping companies may have removed the tracking code history.

We would advise you to contact our dedicated Customer Service Department and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.