Return & Exchange

Returns

Due to covid-19, all returns have been suspended. ( Unless a defective/ wrong item is received ).

 

Exchanges ( if applicable )

At this time, we will only replace items that are defective or damaged. If you receive a defective of damaged item, please contact us within 3 days of receipt and we will be happy to replace the item at no cost to you. Pictures of defective item must be taken and sent to us at service@oraneden.com as proof. 

 

Refunds( if applicable )

We will only issue refunds if a) the items have not yet left our warehouse, b) if we are out of stock of what was ordered, or c) if the customer receives a defective item and opts for a refund instead of an exchange within 3 days.